In far too many companies IT has assumed user roles that actually belong to the business. Some managers have been uninterested, but more often it happened because line-of-business was not invited. If business process performance shall have a change to improve this must change. Aware business managers know that. They know that if they are not in control of IT \u2013 in terms of capability and usability \u2013 they are not in control of their own business nor its destiny.<\/p>\n
Forward-thinking\u00a0IT organizations should strive to enable their business customers\u2019 ability to satisfy their needs for new IT solutions without having to stand in long queues waiting for IT department project approval. IT needs to change in favor of:<\/p>\n
Perfect IT operations \u2013 featuring ideal governance, standardization, processes, resource management, cost transparency and structure \u2013 is no longer good enough. Perfect IT for the IT organization is no longer enough to satisfy business\u2019 expectations about time and functionality to ensure competitive advantage. Business managers will only be satisfied when they directly control the IT service delivery and therefore feel accountable for the results.<\/p>\n
Customer first approach<\/em> is a great appeal to associate with IT because it speaks to its purpose. In due course IT should be transformed to operate more like a business where the successful customer outcome is first priority. However, while the progressive IT organization help enabling their customers IT capability they must continue to ensure that the IT operations are done right.<\/p>\n Traditional IT ideals are still valid but so is also agility. To be agile is to have the ability to move quickly, with flexibility, skill and control to satisfy customer needs. IT leaders need to understand\u00a0that they need to give away authority to help fulfill IT’s purpose! Next, they\u00a0need\u00a0to be experts in translating business needs into technology solutions! <\/p>","protected":false},"excerpt":{"rendered":" In far too many companies IT has assumed user roles that actually belong to the business. Some managers have been uninterested, but more often it happened because line-of-business was not invited. If business process performance shall have a change to … Continue reading